Boxfood Privacy Policy
Effective Date: 1.2.2025
Last Updated: 4.1.2025
Website: https://boxfooduk.com
At Boxfood, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, and share your information when you visit our website, purchase products, or use our services.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
A. Personal Information You Provide
- When You Purchase a Product: Name, email, billing/shipping address, phone number, and payment details.
- When You Book Catering Services: Event details, dietary preferences, and contact information.
- When You Subscribe to Our Email List: Email address and preferences for marketing updates.
- When You Contact Us: Any information you voluntarily provide in messages, inquiries, or forms.
B. Automatically Collected Information
When you visit our website, we automatically collect:
- Device & Usage Information: IP address, browser type, pages visited, time spent, and referring website.
- Cookies & Tracking Technologies: We use cookies to enhance user experience, track interactions, and analyze site traffic. (See Section 7 for cookie management).
2. How We Use Your Information
We use your information to:
✅ Process orders and deliver products.
✅ Manage catering bookings and event inquiries.
✅ Provide customer support and respond to inquiries.
✅ Send order confirmations, updates, and marketing promotions.
✅ Improve website performance and enhance user experience.
✅ Comply with legal requirements and prevent fraud.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:
✅ Service Providers & Payment Processors: (e.g., Stripe, PayPal) to process transactions securely.
✅ Shipping Partners: To deliver physical products.
✅ Marketing Platforms: (e.g., email providers like Mailchimp) for newsletters and promotional campaigns.
✅ Legal Authorities: If required by law or to prevent fraud, security risks, or harmful activities.
4. Payment Processing & Security
We use secure third-party payment processors (e.g., Stripe, PayPal) to handle transactions. Boxfood does not store credit card details—all sensitive payment data is handled by our payment providers in compliance with PCI DSS security standards.
5. Your Rights & Choices
You have the following rights regarding your personal information:
✅ Access & Correction: You can request a copy of your data or update incorrect information.
✅ Opt-Out of Marketing: Unsubscribe from emails at any time using the unsubscribe link.
✅ Data Deletion: Request deletion of your personal information unless legally required to retain it.
✅ Cookie Preferences: Manage tracking settings in your browser or via our Cookie Settings page.
To exercise these rights, contact us at [insert contact email].
6. How We Protect Your Information
We implement strict security measures to protect your data, including:
✅ Encryption: Protecting transactions and stored data.
✅ Access Controls: Limiting data access to authorized personnel only.
✅ Regular Monitoring: Detecting and preventing unauthorized access or fraud.
While we take strong precautions, no online system is 100% secure, and we advise users to take necessary measures to protect their personal information.
7. Cookies & Tracking Technologies
- We use cookies and similar tracking technologies to:
- Improve website functionality and user experience.
- Analyze site traffic and optimize marketing efforts.
- Remember user preferences (e.g., saved cart items).
Managing Cookies: You can disable cookies in your browser settings, but some features of our website may not work properly.
8. Third-Party Links & Social Media
Our website may contain links to third-party sites (e.g., Instagram, Facebook, affiliate partners). We are not responsible for their privacy policies or practices. Please review their terms before sharing any information.
9. International Users
If you access our website from outside the United Kingdom, your data may be processed in countries with different privacy laws. By using our site, you consent to data transfers as necessary for our operations.
10. Changes to This Privacy Policy
We may update this Privacy Policy as needed. If changes are significant, we will notify users via email or a website announcement.
Last updated: 4.2.2025
11. Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
📧 Email: hello@boxfooduk.com
🌍 Website: https://boxfooduk.com